Returns Policy

  • As we are a very small store with limited sizes, we are happy to offer you an exchange on your purchase, however, we do not offer refunds on change of mind.

  • You must contact us within 7 days of receiving your item if you wish to exchange at the customer care email laineboutique@gmail.com

  • Please be aware that stock levels are updated daily not in real time, if you place an order of which we do not have stock we will refund your payment to the original payment method.

  • All goods must be returned unworn, with all tags still attached and footwear is to be returned unworn in its original packaging with box and shoe bags included.

  • Unfortunately we are unable to accept returns on any Jewellery, Millinery or Lingerie.

  • Please choose carefully as we do not accept returns or exchanges on any SALE items unless faulty.

  • Please be advised that all cost of returning or exchanging an item is at the buyer’s expense and we advise you use trackable postage. 

  • All parcels will be sent with Authority to Leave, If you need to be present to receive your parcel you must contact us by email

Delivery

Title to the goods purchased on this site does not pass from the Supplier to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.

The Supplier will leave your parcel at your premises if unattended. You agree that the parcel is deemed received when left at your premises. The Supplier, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release the Supplier from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave. If you do not wish to give the Supplier Authority to Leave, you must notify us in writing at the time of placing your order

Terms of Service

The LAINE website is owned and operated by Kathryn Hammerton Beechworth ABN 66808006102 (‘The Supplier’) trading as ‘LAINE’. By using or accessing this site, you acknowledge that you have read, understood, and agree to these Terms and Conditions (‘T&C’s’). If you do not agree to these T&C’s, please do not use this site. All orders are accepted and handled in accordance with the conditions below and the customer accepts these conditions by using the website.

These T&C’s are governed by the laws of the State of Victoria. You and the Supplier agree to submit to the non-exclusive jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

The Supplier may revise or amend these T&C’s at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these T&C’s is found to be unenforceable, the remainder of these T&C’s remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised T&C’s.

You are not authorised, without the prior written permission of the Supplier and any other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content. No trademark (whether registered or otherwise) that is contained on this site or otherwise used by the Supplier may be used without our prior, specific, written permission or that of the trademark owner.

When you provide us with your email address or mobile phone number, you may opt in to electronic communications in respect of news, promotions, updates on the status of returns and refunds.  We may also communicate with you electronically in as set out in the Privacy Policy. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service.

You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account, including if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities.

You agree to indemnify and will keep the Supplier indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by the Supplier in connection with your use of this site, your breach of these T&C’s or your breach of any rights of third parties. Buying products from our website Products may vary between The Supplier retail stores and those found on the Supplier website

Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order.  If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method. We will not change any Terms applying to an existing Order that has already been accepted by us; the Terms that will apply to any such Order are the Terms that applied at the time you placed the order.